More Info

Extra Phones

Phone: (559) 229-4898

Fax: (559) 229-4898

Payment method
amex, cash, discover, financing available, master card, visa
Neighborhood
McLane
Categories

Reviews

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Isabel A.

03/12/2019

Overall
Expertise
Professionalism
Promptness

Worst service ever. Scheduled an oil change appointment & walked out 7 hrs later. I didn't get a call until nearly 3 hrs and I agreed to the suggestions of getting a new air filter & brake pads. In a 4hr time frame they never followed up. I had to call multiple times & showed up just before 5pm Sunday closing time. My car was still lifted & went untouched for 30 minutes until the mechanics finally rushed to piece it back together. That night I was left stranded right off the Olive Exit on the 99 a very dangerous area for a young female to be alone at 11pm. I paid for a new battery that wasn't even the issue, a quart of oil because it hardly had any, a tow truck to my house & a tow truck to Sears the next morning. I missed a full day of work and school to resolve this just to be told it's my fault. They claim it was just a coincidence that may relate to the code the car read on Sunday. Which they also failed to communicate with me. Now I have an engine light & leaking oil. Do not trust Sears. They will not take responsibility for their mistakes and do not care about their loyal customers.

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KG
Kt G.

07/01/2016

Overall
Expertise
Professionalism
Promptness

Don't come here long lines, sales men very nice. But they said my van would take 4 hours and now eight hours later when I call them they says it will not be ready until tomorrow some time

Details

Phone: (559) 244-3390

Address: 3636 N Blackstone Ave, Fresno, CA 93726

Website: http://www.searsauto.com/stores/6811

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