Massage Envy - Alliance Town Center

They will high pressure sales you into signing up for a membership and its still $60 a month drafting out of your account. I had to cancel my membership because I moved and even though it was after the initial one year of drafting my account, they still gave me a hard time. I finally got it cancelled and of course they are still going to draft more $ out of your acct. I had several massages pre-paid for and I asked if I would still be able to use what I had paid for and the girl said YES . So I receive notice that my membership was finally cancelled via email and call to make an appt to use one of my pre-paid massages and they are like...sorry, those all expired 2 days ago!!!! What! So all the $ I pre paid for a service in advance is just gone? This place is not focused on customer service at all and only wants your credit card#. They had to stop doing facials because they chemically burned a woman's face and everyone had to get "re-trained". This salon is a nightmare. Stay far away!