Draeger Ignition Interlock

This is our second appointment. They said they couldn’t do it the first time because they needed 4 hours to work around my fiance’s hand controls (he’s in a wheelchair and controls gas with his hands).

Been here for an hour and a half already and they JUST NOW finished getting his profile together. Lots of short answers and brushing us off.
They just took him back to let him watch the "how to" video and wouldn't let me watch it because I’m not the client. My fiance is in a wheelchair and I drive 80% of the time, so it would be great if I knew how to properly use it too! Not friendly to disabled clients.

They said our appointment was going to take 4 hours because they had to work around his hand controls. So, our plan was to drop off the van and Lyft home.
After he finished watching the video, they were supposed to show him how to use the system. The video finished and no one was in the office so he came out. We sat… I heard laughing in the garage so I went out. Everyone was standing at the end of the garage talking and smoking. I asked them if someone could show him how to use the system so we could leave. He said we had to stay. I said we have to stay for the whole 4 hours? He responded, no, we're done. We'll show him in a minute. YOU NEED TO GO SIT DOWN AND BE PATIENT! I asked if I could watch the demonstration and he said no, only clients. At which point I grabbed my purse and started walking.

HORRIBLE experience! WORST customer service EVER!