El Paso Neurological Institute

This was the worst experience ever. The doctor was rude, unprofessional, and discriminated against me. He would not allow me to ask questions. I walked out after 20 minutes. I have since reported him to Medicaid. Do not go to this doctor.

I've been seeing different neurologists for over 20 years and this place is horrible. The staff is extremely rude on the phone and in person. My first appt was the first one of the day. I waited 40 minutes before asking if there was a delay. The receptionist (who told me she's also the nurse. Don't know if that's true) said he hadn't even arrived yet! She didn't even bother to tell me. When he did arrive, I sat in the room another 20 minutes. He was completely rude, didn't listen to anything I said, and wanted to completely change the treatment that had been working for the past five years.

At my second appointment, I waited 45 minutes before asking if he was running behind. The rude receptionist said yes and said it would be another hour and a half before I could be seen, but didn't bother to tell me, she was just going to let me sit there. I left. My third appointment, I called an hour ahead of time to see if he was running behind. She said he was on time. I arrive, sit for 50 minutes, and she said he was running behind. Not only was I lied to, she said I can leave and find another neurologist if I wanted. No problem, lady.