Allstate Insurance: Ana Cue-Farach

Just insured my new truck with Ana. Exceptional service and great prices as always!

Great reliable service in Miami/South Florida is becoming harder and harder to find. Everybody claims to offer great service, but in reality is generally not the case. People are very eager to take your money but are not willing to work for it, or you are forgotten soon after handing over your money. Ana's agency is truly the EXCEPTION to this. Her agency/staff are very knowledgeable, courteous, professional, and most of all honest. All of these things are getting more and more difficult to find these days.

Since 1998 my family has done business with Anna's agency and Allstate. Unfortunately we find ourselves at a point where we realize we may never have truly been receiving customer service from Anna. After severely overpaying for a single vehicle and after consistent false promises of discounts and lower premiums, we are forced to end the relationship and look elsewhere we we might be treated with respect. After attempting to remedy the issue with Anna as we were led to believe our loyalty held any sort of value, we was informed an update of address would result in a lower premium, instead to our surprise the premium went up nearly $90 per month. To add to our dissatisfaction to the already grossly overpriced insurance payments, when confronted about it she actually lied and stated she never said it would go down. Furthermore she added that she informed us it would go up. After speaking to both my father and myself on separate occasions and telling us it was great news as the update in address would alleviate our frustrations.

It is apparent to us that our loyalty meant nothing to Anna and our service and helping us was never in her best interest. After nearly 20 years of being loyal customers, her lack of help, lack of accountability for providing misinformation, and overall lack of customer service has led us to the decision that we will no longer be able to give Anna our business or recommend any of our friend and family to join her.

It's a shame she could not own up to neither helping us or bold faced lying about informing us the premium would spike.