Motor City Casino Hotel

Terrible hotel & casino. Don't stay



I come from the service industry and I always give people the benefit of doubt, I never write reviews but this was a must. I took my husband here for a surprise for his birthday so as you can imagine I was expecting decent service. Being originally from down the street from Detroit and now living in Vegas, I wanted to find a place we would enjoy and later I can recommend to friends and family.... Well I know I will always tell people how horrible this place is. From check in, I assumed I may get a hard time because my cc are not in my married name yet but instead of being polite and asking for another source of payment, the 12 year old behind the counter rolled her eyes at me and shouted out we can't accept this. Right then I had a bad feeling but being from the service industry and having experience managing I knew that some people have bad days. WRONG... We then tried to go to our room and was rudely asked by security to check our key card but not anyone else around us who just checked in. Later my friends were surprising my husband with cupcakes and they wouldn't let them bring it into the casino so I told them to just take them to the room. Security at the room would not let them bring them up either and they waiting 30 mins for a front desk manager who still didn't come but I went down amd grabbed the cupcakes while the jerk at security was busy. Fast forward (good parts I will list below) we went to strut (center bar) I believe it was called and we waited 30 mins for a server which was fine but then really didn't see her again so we had to order from the bar. My husband went with friends to gamble at the tables and he said the dealer was awful and very rude for the first hour they were sitting there because he thought they were inexperienced guys that didn't tip nor knew how to play blackjack. Once he realized they did know how and tipped well he wasn't rude but wasn't very nice either. He also said the cocktail server barely came around and since they charge for drinks there you would think they would come around more often to make money. Then we went to something matics where we waited well over an hour for a cocktail while being passed over and over as we were sitting at bar) Instead of apologizing the bartender said they were really busy, however, they were only busy talking to each other and skipping over us girls which looked like on purpose. I spoke to the beverage manager she goes well this is Detroit not Vegas. She was awful and rude and I don't want our friends and family to visit Detroit and think it is terrible like out of towners think it is. It is beautiful but this place is the downgrade of the city. Even staying on the streets of Detroit would be better and have more polite people than this place. 3 good things: housekeeper was friendly, iridescence is an amazing restaurant and I would definitely recommend it and I may even go back. The prob is its on top of the hotel so you have to get through security to go to it. And finally Harvey from security is an amazing guy.

The fire alarm went off at 2am and the management response was oh well sorry for the issue. They said next time you come we will give an upgrade to a room. Next time, what do you mean next time.... I paid good money to stay here and they said next time... There won't be a next time. I checked it out and this has happened many times before and still no fix to the system. Go to MGM grand at least you have a nicer hotel and at least their management doesn't suck when your not satisfied. BTW room service food was terrible and the casino has taken out a lot of slot machines and replaced with the Black Jack electronic tables. They need to reevaluate the management before more people leave.

i stayed at motor citys casino hotel wensday the 21st and parked in the parkinglot about 9:00pm came back to grab something about 1:30 to find a secrity gaurd by a chevy suburban that i parked next to and asked the guard what was going on and that i parked my truck hear and it was gone he told me to go look around and see if i could find it and i ... Seen some oil rags on the ground that was in my truck so i told him that and he said give him about 15 min so after 25min he took me up to the secrity office to fill out a report hen they tol me parking heres like parking at cvs"s parking lot so after an hour gose by i asked them if they called the police to make a report and they told me that wasnt there job. i fiqured that when thery found the truck next to mine was broken into that they would of looked on their high teck camras and seen they went from his truck to steeling my truck and when i told them that they never ansered and when i wrote to them Thank you for contacting MotorCity Casino Hotel! Our parking structure is very secure and is monitored 24 hours a day by our Security department. IF you have any further questions, please do not hesitate to call us directly and when i did they told me nothin again

When you walk into the doors, ANY doors, to the casino, you immediately smell a colonge smell....Whats it masking? The casino has been remodeled, but still appears dirty to me. The Hi-Rollers area...well it isnt !!! have seen many people winning small jackpots, havent seen anyone win a good size jackpot, although Im sure someone has, or the casino wouldnt stay in business. I would take someone there to see it for the first time, but wouldnt just take them there, I would introduce them to the other two Detroit casinos.

I win here more than the other casinos...kind of dark compared to the other casinos..just built a wonderful hotel. The buffet and deli food is good.