Dream Merchant, Inc

BEWARE merchant takes days or weeks to respond after you pay for the furniture regarding any matter (communication great when making the sale)

Bought Nov 2018, It took until mid January of 2019 to get some of the furniture even though it was stated I'd receive the furniture in mid Dec 2019 in an email from the merchant. I accepted and said no big deal, come mid January they finally deliver the furniture but they Did not show up with the dresser. The delivery men stated it never came and I had to call the store. Even though the merchant stated prior to delivery all items would be delivered. When I called the store the staff seemed confused but came up with "sorry the warehouse had a fire" in January and now it will take until March to get the dresser. Whilst, it was in stock with the merchant and the vendor website stated to ship in Dec 2018. Not sure how it never got shipped in the 1.5 months it was in stock and now its in a fire.

At this point I refused to wait a total 4 months to get all pieces of the furniture I ordered. Although frustrated and taking weeks to answer, the Merchant finally refunded me for the dresser. I decided at this point I will keep the remainder of the furniture and use it. Since I never had the full furniture set I never used the bed, come almost 2 weeks later and finally getting refunded for the dresser I decide to use the bed. Come to notice there was cracking already on the new "luxury" furniture on headboard. (Supposed to be full walnut wood) Sent pictures Feb 1st asking them to fix it and they never came up with a solution. Now come March the Merchant is saying the vendor is saying I "took too long" to report the cracking and that nothing will be covered. This is 1 month after I asked them to contact the vendor.

They have 0 regard for customer satisfaction once they are paid. I please advise everyone to stay far away from this garbage company! Not sure how a "family" business has been scamming people for this long.

The WORST store you will ever step into. They will take your money and leave you hanging to drip dry. Customer service is a lost concept to this privately owned business. You are their last concern, except for the money in your pocket.

Same great store it's always been. Since 1969! If you have a waterbed, they are a Godsend. Not many waterbed stores around anymore.

Thanks, Dream Merchant!