2-10 Home Buyers Warranty

"She doesn't want to talk to nobody [sic] right now." - Direct quote from a fast-talking service rep about her supervisor who refused to talk to me after I waited on hold for 15 minutes.



WORST COMPANY EVER! No customer service skills at all. Deserves 0 stars. 2-10 assigned a horrible plumbing company (Advanced Heating & Cooling in Knoxville, TN) to fix a leaking water heater. The fast-talking service rep, Helen, hastily said the new part was not covered and ended each sentence with "OK" as a statement not a question. After politely debating the contract's contents for 10 minutes, I waited on hold for 15 minutes to speak with her supervisor, Cher.



At one point I could hear Helen and Cher quietly talk. Finally, Helen returned to say, "She (Cher) doesn't want to talk to nobody [sic] right now."



2-10 said the plumbing company was keeping the $100 service fee for 15 minutes of inspection. The plumbing company said 2-10 was keeping the $100 service fee. Each one said I had to take it up with the other to get a portion of the $100 back since a service call usually costs $69.



Save your money. Go through your own repair company first to see if the fix will cost more than $100 and get it in writing if 2-10 says the fix is covered.

Wonderful and caring company. We have used the, multiple times this past year!!! Highly recomended for any homeowner who wants to protect their home. Our service rep Elizabeth was so sweet and beyond helpful. I wish all businesses were this punctual and helpful!

This company is great and as long as you get the coverage you need, it can save you a lot of money. Just like car insurance, if you only have liability, they won't cover everything. In the past year, we have had two toilets replaced, a dishwasher replaced, a new furnace installed, a new garbage disposal, and snaking of our drains. This warranty has saved us immense amount of money. The customer service here is great and we have had our warranty since 2010. I would recommend this service to anyone who is a homeowner and wants a piece of mind in knowing they're covered when unexpected events happen.

This company is a ponzi scheme. They will not pay your contractor who will sue you as homeowner