White Water Express

I bought a deal on Living Social and was very excited to take my little sister rafting since we are not from around here and it would be our only chance to go. I called Monday and kept getting a "we are busy" message and then finally just got a proper voicemail, so I left one complete with my return phone number. I called again Tuesday, and again no answer several times and just left another message. Today (Wednesday) I called three more times and finally got a girl on the phone. I nicely said that I would like to use my Living Social and was met with a rude tone and all around unpleasant response. After I was told I couldn't book on the day I wanted the girl tried to hang up like I was wasting her time. My advice is to book with another company that

1) has enough staff to get back to your phone calls or actually answer the phone

2) has experience in GOOD customer service and

3) has respect for the customer since customers are the only thing keeping you in business.



There are more than enough companies and rivers to go white water rafting at, this one I would NOT recommend to anyone.

My family spent a few days at whitewater express and it was terrific. The staff was amazing, so friendly and helpful. The cabins were beautiful and clean. All the activities were well organized and well supervised. We were there right before Easter and there weren't many other guests, I could imagine the volume gets turned up if there are tons of kids around but the accomodations will still be great and I'm sure the staff is well able to handle big crowds.