Crestline Auto Transport

I have been using Crestline Auto Transport on and off for five years. I have long wanted to write this review but now that I no longer use them out of 30+ vehicles I can honestly say I gave them MORE than enough chances. I'm a licensed dealer based in Dallas and have ran out of patience with them. Save yourself a lot of time, frustration, money and headache by NOT choosing them. Out of 30 or more deliveries I would say less than half of them went smoothly. We've had everything from missing shift knobs, missing mats, missing owner's manuals, undisclosed damage, ALWAYS a dead battery, multiple phone calls and fire drills per pick up and almost ALWAYS surprise deliveries when you don't know they are coming. On top of that, you are paying a premium for their service. They are very pricey, put a 25% surcharge on all real shipping costs for their non-existent, no-follow up, no accountability service. Immediately after I was done with them, I picked up the phone and found a 20% less expensive option with better service immediately. The owner Alan is very argumentative and will not take accountability on poor service. He does everything to avoid saying he is sorry and making the problem right. They must have a gold mine over there marking up the shipments 25% and never taking accountability for making it right. He clearly missed the class in charm and customer service. He'd rather make excuses and blame everyone but his own people. I've had issues with several of their customer service people just literally leaving me hanging on communicating when a delivery is coming, and the driver calls me after hours while I'm at home eating dinner saying they are coming in the next couple of hours and it's dark! I would never use them again. The owner Alan never owns up to their mistakes and wants to argue all the time. Terrible follow up, attitude and service. Starts with the owner.