J.Crew Factory

Im so excited about becoming a customer of the outlet, my sisters will be happy also cause I can get ur products on a such of discount prices.

I bought a purse on 3/15 and the buckle broke off by 4/18. It took the store 1 week to send out the purse for the repair and it has taken me 4 1/2 weeks to get the status of the repair. The store manager failed to explain that the repair process took 6 to 8 weeks.They all say different things which makes it frustrating. Also found out that most of the purses in this store are refurbished and tagged as NEW. They are purses that were rejected by the customers and instead got a store credit or refund.