Hot Hair Inc

After a long time of waiting to get tape in hair extensions, I finally decided to "just do it". I consulted with my hairdresser at Hot Hair and made an appt. She recommended 3 packs. I chose to try 2 to cut cost. Turned out I did need 3, and in the end purchased 4. I wasn't made aware that each pack only contained 5 extensions. Anyone would know 10 ext would not be enough for anyone's hair. If told I would've gone for 3. I was never given the chance to see or feel the ext prior to the date of service, or given a chance to take part in the color selection. I trusted my hair dresser. The ext were dyed at the base to match my existing root color while on my head and they got stained. They were also never cut properly to blend with my natural hair. They look very obviously fake. I was told to use dish soap to remove the stains since I had a broken ankle and had no one available to take me. I did as advised and they became dry and brittle and the stains remained. The shop offered to replace one pack of 5 ext and remove and put back in the existing ones. I wanted a full refund. They refused. I asked for at least the money back for the haircut and color. They refused. This started in June. I am now the not so proud owner of 20 damaged hair extensions that cost me a lot of money. I can't afford to replace them without a refund of some kind to help cover the cost. I'm not a person to complain. I avoid confrontation and often take it on the chin as a lesson learned. I'm writing this here bc I've referred a lot of people to this salon. You should know that they are not willing to correct things and satisfy a client when they are clearly at fault. The offer to replace 5 out of 20 damaged extensions was ridiculous and resolved nothing. While the staff is great, a mistake was made on their part. Accidents happen. I understand that. My issue is with their inept attempt to fix things and their "my way or the highway" attitude. I'd recommend you to take your business elsewhere.

I made an appointment based on some of the good reviews I had seen about this salon on this website and others. I made an appointment for just a blow dry even though I consistently color and hi-light my hair. I just wanted to get a feel for the staff and salon before I made an appointment for some other services. THANK GOD it was just a blow dry. The parking is almost impossible and when greeted at the desk I wasn't at all. The girl they had booked my appointment with was running over 20 minutes late. When it was my turn to be taken the women just sent me back to sink with also no greeting or introduction. She smelled of cigarettes and proceeded to use her cell phone right in the middle of my service. DO NOT BOOK with this salon if your looking for a salon who has great customer care!

I was recommended by my friend who goes to the salon for more than 20 years. The salon co-owner Val is very friendly to customers. I always go to Lynn for my hair cut. Lynn has excellent communication skill and cut my hair exactly as what I wanted.

Hot Hair is a great salon. Tracie and Val are nice people who give their customers the best value for the money spent.