LA Fitness

I'm writing this email because I am incredibly disappointed with my experience at LA Fitness. I have been a member for over a year at my local club and have enjoyed my time there. However, I cancelled my membership today and will be sharing with all of my friends, family and co-workers how terrible LA Fitness is.



Recently my debit card number changed and my membership at LA Fitness was on automatic bill pay. I was contacted 10 TIMES this morning with in an hour's time to give LA Fitness my correct credit card information. The number (714-379-9744) called almost every 10 minutes and Debra in billing left me one voice mail and then continued to call after I didn't return her message. I did not pick up because I was at work and am not allowed to take personal calls. I have never been late on payment. There was ABSOLUTELY no reason for LA Fitness to call me continuously. When I expressed my frustration to Debra, she said that your system doesn't necessary reflect that an individual has been called right away. If that is actually the case, I suggest you use some of the monthly fees you charge people to update your system. We are in the 21st century and I know that software and internet speeds are fully capable of handling such a minor task as keeping someone's records up to date.