Vista MINI

The worst salespeople of any local dealership. Braman treats you like a real customer. Stay away!!!!!!!!!! Sales manager have no experience.

Worst service department in the history of service departments. I have a 2 page complaint I will be posting here in the next few days but first want to warn everyone to stay away from this dealer. Just purchased a $82,000 550i which was exciting but the nightmare of a $1650 repair to swap wheels from our 2012 BMW 528i to the 2013 550i will make your eyes roll. Lies, lies and more lies. Had to do with stripped wheel locks and being told they had to shut down 10 service stations so they could connect 10 hoses to bring an air tool to the parking lot. $1215 labor cost for a 3.5 hour repair, plus $143.02 for wheel locks plus tax. It had to do with wheel locks stripped and no master key. They took 3.5hrs to chisel locks off and charged $1215 for the labor to do it.



I am waiting to get the bill so I can explain in detail but from all my experiences of owning over 25 cars in the last 20 years, this one takes the cake for the ultimate rip off. It is almost comical what happened and how they worked so hard with the guys in service contradicting themselves while trying to figure how they could charge $1650. The stories from each BMW person contradicted the reason for charging so much. They must have weekly meetings were the service manager must tell the service reps to make sure the minimum charge is $1500. A huge complaint is going to BMW USA, BMW GERMANY and anywhere else.



Once I pick up the car, they will never see me again. My family purchased 12 cars from them but in the last year, they became so desperate and just ripped us off royally and they could care less. I am moving all my BMW purchases and service to BMW Fort Lauderdale. I really don't think they care because they claim they are so busy anyways. They even told us to take the car somewhere else. A 1 day old brand new BMW just purchased for $82,000 and they told us to take it somewhere else if we did not want to pay the $1215 in labor. The service department seems to have become the biggest money maker for them that they now moved service reps desk into the new car showroom area. They already have about 20 desks in service but need more so now they are also in the showroom.



This morning I was there waiting and it was sad to watch 1 poor soul (customer) after another going through the service department looking all depressed. All the customers looked so depressed and all I could think was they are all getting probably ripped off like I am. $1215 for 3 1/2 hours of labor, just disgusting and they are also putting another big bill under warranty but we have to pay $1650.33. It truly makes no sense except maybe if I listen to what they said about closing 10 stations and connecting the 10 hoses so it would be long enough to bring air tools to the parking lot at 4:30am to 8am this morning. If I had to wait a few days not to pay for the connection of the hoses, I would wait. I did not have that option. It really makes no sense. We told them last night we would go to home depot and buy a hose for them or electric impact drill. They instead mocked me to my friend when I walked away. I guess they prefer to insult us not only verbally but intellectually and charge $1215 for 3 1/2 hours labor and lose a customer and their family who purchased 2 new BMWs in the last year and 12 over the last decade. Who runs this place and how much longer do they think they will get away with it?



Never again, Fort Lauderdale BMW I hear great things about and all my new BMW purchases and service calls will be done at Fort Lauderdale BMW. I suggest to everyone, you should also go to Fort Lauderdale BMW instead. Stay far away from this dealer. By far, this is the absolute worst dealer experience in my entire life. It is worth the ride to go to Fort Lauderdale BMW or the Palm Beach BMW or Miami BMW. Just stay away from this one unless you like to be mistreated and wallet emptied.

Good team at Vista. Usually take my car to another BMW dealer, but my friend told me to take it in at Vista. Under maintenance plan, so it didn't bother to give it a shot. Man, what a difference. They were clearly very busy, but they hustled to get me into a BMW loaner almost as soon as I arrived. Literally, in and out. Excellent attention to detail as they also noticed the rear right light in the cabin was out, and fixed it also even though I don't think I remembered to tell anyone about that. Great job.

I called Vista BMW and made an appointment to get my windshield replaced. I was told it would take about an hour. When I arrived on the day of my appointment, I waited 1/2 hour before anyone even acknowledged me. Then, after 45 minutes, I was told that there was no record of my appointment, and that there was NO way the work could be done in an hour - it was a minimum of 5 hours. Plus, they were going to farm the work out to another company, and could not do it that day. Chris in the collision center was rude, and I left. I will take my business somewhere else, and so should you!

Lucky for you RubyDesign1 that you did NOT lease.... YOU WOULD HAVE BEEN SORRY!!! THEY DID YOU A HUGE FAVOR!! I leased a BMW from them and they stuck it to me real good! They ask me for additional deposit to be returned once the lease was over... but that was only an illusion!! They put more than half of the deposit towards "CAPITALIZED COST REDUCTION" which I found out it means to reduce the monthly payment???!!?? A small detail that was conveniently overlooked! They also tried to rip me off with an insurance for tires, but I did not fall for that one!! Conclusion: so now I get alot less than half of my deposit especially since there are a pile of "fees" to return the lease, therefore I will be getting enough for dinner at McDonalds. Adriana (financial mgr) is a snake!! KEEP AWAY FROM THOSE PEOPLE!

Hello Auto Dealer



I was shopping for a new vehicle because my lease was up soon, I went to your dealership and was treated with rudeness and ignored when I was asking about a lease deal for one of your vehicle, the salesman tried to push me to go see someone else, and I assume I didn’t look the part to lease or own a BMW, so that same day I went to the LEXUS dealership just across the street from you and I was treated with the best service a salesman could give, so my advice is to your company is to retrain your sales people to never judge a book by its cover I purchased a LEXUS LS460



Rudy