Jim Causley Buick - GMC Truck

I paid over $200.00 for a car repair, on Jan 4, 2016, that I had not asked for, but was written down anyway by this front desk guy. I complained about a noise my car was making when I had to speed up the car. As I picked up my car the same day and realized that it was not repaired the way I had asked for, I got mad and called them back the same night. So, I was offered to bring the car back the next day and I would get a car, a loaner, from them "FREE OF CHARGE", all I needed to do refuel the tank. I told this Whitney that my husband was still off the next day and I did not need a car, well, dear Whitney insisted that I accept her offer, I repeat this was a "FREE OF CHARGE" offer. So I accepted, took my car back the next day, got into the "FREE OF CHARGE" loaner. The next day I was called that my car was ready for pick up and that I now had to pay a $100.00 deductible for the loaner...????? What happened to the "FREE OF CHARGE" offer????? I paid it, did not say another word as I picked up my car. This was an intentional betrayal by this Whitney and all I want to do with my review is warning others about being offered a "FREE OF CHARGE" loaner from this dealership. Ask questions, like how free is this offer really, after all, if you are a woman and you get mad about poor service, they turn around and get you in another way through a woman, the guy who served me the first time, got as far away from me as possible. Fine, I know that most of all men are cowards anyway and women think that they can stand their ground through deceit. FURTHERMORE, I could have gotten a rental car much cheaper for one day. So this was clearly an intentional betrayal and should be punishable by law.

HAPPY NEW YEAR

Great service and wonderful people. I went there and was immediately taken care of. Jerry was very helpful and knowledgeable. All my questions and concerned were addressed and answered.

I can't say enough good about this place. My buying experience was great, and I have gone back consistently for their great service. The service consultants are awesome, friendly, and knowledgeable.



I have had the misfortune of having a few things go wrong with my car (none of them serious, thankfully) and this place has been great about going out of their way to help me get the repairs I need, under warranty when possible.



Great place, highly recommend for car buying and service!

I live in Grosse Pointe and travel to Jim Causley to buy my trucks. I have never had any problem with the sales people and love their service department..

This is possibly one of the worst car dealerships I have ever dealt with. I spoke to someone named Mike Elliott and he was extremely unprofessional and rude. If you want to be treated with respect and get good, honest service avoid this place.

excellent service department