Micro Center

If you visit micro center in tri county and it's busy don't ask for help from the general manager Jeff White because he's rude and will let you know he is not a sales person. Now the store was busy and from the looks of it under staffed. From being a retail management for a. lot of years I jumped right in to help without complaining. Just because you wear a suit don't mean you walk around getting paid for what your not worth. You have to start at the bottom and know your store to become a general manager

If you respect yourself as a consumer don't shop here! They don't put the customer first and worse, even take advantage. Three years ago on Feb. 6 I bought a Vaio laptop and also purchased a three year warranty... just in case. I was told by an associate when I bought the warranty, that "anything but a bullet through the screen would be covered by the warranty." I was given a "Protection Card" with the date 2/6/10 on the front, indicating my date of purchase. My receipt had printed on the bottom 2/6/2010 in bold print. Above the date, stated that I had indeed purchased a 3 year warranty. I felt good about my purchase and rested easy for three years. I shouldn't have. Yesterday, (2/6/2013) I took my computer into Micro Center thinking it would be an easy and simple process to get rid of some software bugs and fix a few loose keyboard pieces. I was looking forward to the pleasant, smooth process I was promised. NOT SO!! I was absolutely refused free service because apparently I had forgotten to take into consideration a little anomaly known as leap year. Due to the extra day granted by leap year, my warranty actually expired on 2/5/2013 rather than the more obvious option 2/6/2013. I have never encountered such a policy in my life! I talked to both a sales associate and then the manager. Neither felt any remorse about not accepting my warranty that I had paid extra for, not even a partial warranty or credit to go towards the fix. I was simply given a printed out sheet that showed the date 2/5/2013 as the end of my warranty date, which I tried to explain I hadn't received on the date of my original purchase. I showed them my receipt and my protection card both showing the date 2/6/2010, and asked "what would a reasonable person think?" Apparently, "reasonable" doesn't have much weight at Micro Center. I left angry, insulted, and with my malfunctioning machine. I don't expect much from retail these days, but this is a shady policy which seems both unreasonable and unfair. I expected more from Micro Center. I shouldn't have and you shouldn't either!!

Microcenter's employees are knowlegable and have worked there for many years. The selection is large and they have tons of do it yourself parts, etc. I like the guys in the Mac dept and their prices are reasonable.