Steve Moore Chevrolet

Worst car buying and service experience I have ever had or heard of. We purchased a brand new Malibu that broke down 36 hours after purchase. It has now been 55 days and we are still in a cheap, loaner vehicle. The dealership has manipulated us and gone out of their way to inconvenience us. We have been told countless lies throughout the service experience and have been offered no apology or reparation. I would never use this dealership again or recommend to any friend or foe. Avoid at all cost!

Bought a 2006 Ford Explorer from Steve Moore two years ago. The experience at the time was very positive with a friendly staff.

Had some issues recently due to a misunderstanding with the included warranty from the purchase date. As a result, I went out of pocket in a very unexpected way. I reached out to Steve Moore Chevy to let them know I was unsatisfied with the warranty situation.

Within 24 hours I was contacted and asked how they could help improve the situation or make it right for me as a customer (two years later). I wont go into too much detail about the issue here but they absolutely stepped up to the plate and did the right thing when they didnt have to, thats the important part. They made a bad situation better and expressed a genuine interest in taking care of their customer. Cant ask for much more than that.

Karl in Service is the worst person I have ever dealt with! I took my Chevy truck into Karl for the first time to get something fixed and they broke something totally different that I noticed right after I picked it up. I called Karl back 3 times for over a week and left voicemails but he never returned my calls until I went around him. Then Karl said they didn't break it but after my persistence had a Tech. take a look and he then realized they screwed up on something they did. Karl never apologized for their mistake or his terrible customer service. It took 2 days to fix their mistake and Karl was annoyed with me calling 2 times to check on my truck. I am sure he purposely kept my truck longer because he does not care. He never communicated with me and I don't know how anyone can handle him. It took everything in me to act professional and not loose it on him. I have dealt with Jim Guido in Service in the past once and he was great. Steve Moore Chevrolet should be better than this and I plan to use another dealer in the future.

I just graduated from UNC with a little money saved and a pretty good credit score. The staff at Steve Moore made buying my new Malibu fun and easy. They got all the paperwork with no hassle and comforted me in my new purchase as best as any dealership could. The general manager had a great personality about him and really appreciated the business. He was willing to discuss any discrepancies in depth along with the salesman involved in the transaction. I HIGHLY RECOMMEND this dealership to any and all interested in purchasing a vehicle, more-so then some of the other dealerships whom i have heard horror stories about. This company is very humble, down to earth and highly organized and I look forward to a long relationship with both the sales and service departments.