Family Moving & Storage

Great movers...

Used this company to move my House. I have always used Van lines but a friend told me about this company. I felt reassured when I talked to Steve on the phone. When the guys came they explained everything to me and even did more than I thought they would do like taking all the beds apart and putting them back together. I hope I never have to move again, but if I do it will be Family moving.

We had to move out of our house very quickly and thought that we were very lucky to find a mover that would be able to come the next day and put all of our things into storage. Jeff came right out to see what all we had and to give us a quote. Our house was already packed up in boxes so all they had to do was move the boxes and furniture. We were told that it would be $125 an hour for four movers along with an additional $125 charge. We agreed to that and they came the next morning to move us. The guys that came to move us were very nice and very efficient. It took them about 10 hours, which was actually 2 hours less then our quote was for. We had to pay the driver once they were finished and that was when the problems started. Suddenly there were a ton of extra charges that we were not informed about until they were almost done. They added 2 hours to the time that it took them for traveling expenses and then charged us for mileage. Suddenly the price was over $600 above what they told us it would be. They were not forward with their fees and put both us and the driver in a very bad position when they added all their hidden charges. We wouldn't have had a problem if they would have been upfront with what they were going to charge, but by hiding them and changing their quote at the end was horrible. Don't trust these movers at all. They are not honest and are cheats.

These people suck. They said it would be $104/hour for 2 guys. OK, not a problem. They DID NOT mention the 10% FUEL SURCHARGE! I had only a certain amount of money for the move. Needless to say, I did NOT have an extra $50 for their alleged surcharge. PLEASE stay away from these people! If I could they would get a NEGATIVE 5 stars.

They told us move would be about $500 and they took credit cards. After 7 hours with 3 guys to pack the first truck (only 60% of our stuff moved) they stood in our new driveway and said $800 cash now our we take your stuff to our warehouse. When I called the police they said unless we have a detailed list of every single thing they moved there was nothing they could do about it. Horrible experience!