More Info
- General Info
- The Door Mill is a full-service company that offers a variety of products and services to the custom home building market, as well as owners and builders. The company supplies doors, windows, molding, hardware, shelving and other building-related products. It works in association with various suppliers, including Therma-Tru, Simpson, CraftMaster, Kwikset, New-Tech Doors, Emtek and TruStile. The Door Mill offers fiberglass and wood entry doors, molding, door locks, french doors, windows, door handles, and interior and exterior doors. In addition, the company provides installation guidelines. The Door Mill has been operational for more than 20 years and is located in Mesa, Ariz.
- BBB Rating
- Extra Phones
Fax: (480) 497-9271
- Brands
- therma tru
- Other Link
- Categories
Reviews
02/24/2017
We visited the showroom and receptionist told us salesperson was on the phone. We waited 25 minutes for a salesperson to assist us. We observed two gentlemen walking in the hallway and one standing at an office door talking. Finally we met a salesperson who gave us a Jeld-Wen book and told us to select a door and call him. Two days later we called and were told by the receptionist that he was on the phone and would return our call in a few minutes. Two days later no call. I made a second attempt to talk to salesperson. Same excuse and no return call.
We purchased the same door at another company and received excellent service. Door Mill lost a sale of a $6,000 door!
we worked with and ordered our doors thru door mill. In the end the doors were less than satisfactory. We had to incure costs to repair doors prior to staining due to door mills lack of detail and desire to deliver what was promised.
RUN AWAY We went to the door mill and asked to make it right. ONCE they have your money return calls are NOT. RUN AWAY
I am an interior designer 23 years in the local area with my business. I will not recommend this company to any friends or clients. We were so very dissapointed with their end product and response to a problem prior to staining. There was 0 attempt on their part to help make it correct.
04/01/2016
Getting a call back or product pricing is like pulling teeth. Owners obviously could care less about their clients, as this lack of customer care is becoming standard operating procedure. Sales Rep. apparently to busy to return a phone call or email. It's not worth the frustration, choose another door company to work with.
Details
Phone: (480) 926-7112
Address: 1601 N Delaware St, Chandler, AZ 85225
Website: http://www.doormill.com
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