Panda Express

Take out experience from HELL!! April 2nd, #2030 order # 103766 (Lg side of fried rice and a bowl of orange chicken.) It was horrible. FRIED RICE WAS SO UNDERCOOKED, IT WAS CRUNCHY. Tried to call, phone rang 20 times went straight to fax machine. After 5 attempts, got back in the car to return the food. When i explained about the rice, the teenage female cashier, Eden said to me, "that's weird, we only have one way of cooking it." I then asked fir the manager. He seemed perplexed and just stood there. When I asked if I could try a sample of the fresh rice they just made, (it was actually cooked,) he asked me what I wanted to replace the n9e old, cold nasty food. When I asked him for just small side order of the rice and a small orange chicken, he asked me to pay for them. After that, I then told him at this point, I just want a refund and said "it will come out about the same price." I handed him back the cold hard food and asked for a refund and that I would just take my business elsewhere....
I will never eat there again, horrible experience all the way around. The food, customer service, and phone issues made it clear, Panda Express has some major issues and just doesn't care one iota...

C. Waters