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Reviews
03/10/2017
Everything is top notch here. The food is fantastic! Service is great and the staff is wonderful! You have to come here and give it a try.
06/10/2014
My coworkers and I have loved this restaurant up until this point. As frequent visitors are food was always hot, fresh, and delicious. However, when you call to explain to them that this time your order is wrong, they tell you to bring it back to fix it. We order on our lunch breaks and bring it back to our office. We do not have the time to bring it back for you to fix your mistake. Also, when you order something and add something on, and even possibly pay for it, they forget to add it, then instead of offering to fix their mistake, they tell you well you need to pay more. Also, when you find a hair in your food, and explain this to them, they treat you poorly, tell you it is your fault and hang up on you. Lets just say it takes one time to eliminate all the great times we had. I believe we will be finding somewhere else to go out and eat, instead of this place. Customer Service should be on the top of your list since customers drive your business. Hopefully when we get in contact with the owner, things will change
Details
Phone: (716) 446-9206
Address: 951 Niagara Falls Blvd, Buffalo, NY 14226
Website: http://www.facebook.com/El-Palenque-Mexican-Grill-116188725069730
More Info
- Extra Phones
Fax: (716) 446-9207
- Payment method
- mastercard, amex, discover, visa
- Price Range
- $
- Neighborhood
- Lincoln Park
- Other Links
http://www.facebook.com/El-Palenque-Mexican-Grill-116188725069730
- Categories
- Other Information
Parking: Lot, Free
Wheelchair Accessible: Yes
Cuisines: Mexican, Latin American
Price Range : Below Average
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