Nerger's Auto Express

DO NOT EVER BRING YOUR CAR HERE!



I brought my car here to get my transmission fixed and paid the ultimate price, literally and figuratively speaking. At first glance, everything at this shop seems professional -- especially after speaking with their customer sales representative, Adnan, who will tell you everything you want to hear in the nicest and friendliest way possible. But, don't be fooled. These people have absolutely no idea what they are doing and are just trying to con you for as much money as humanely possible.



After several conversations with Adnan, I was being reassured I was receiving a remanufactured transmission from the dealership for my car. Most transmission shops can rebuild regular automatic transmission units -- however, my car has a CVT transmission, and once those go, they cannot be rebuilt because of reliability issues and such. After my car was finished being repaired, I brought it up to another credible auto shop because Nerger's had recommended nearly another $1,000 of additional repairs on top of the $3,500 I had just paid for the transmission, so I figured I would finally make the trip (all the way to another state), because something just didn't seem right. This mechanic -- being ASE-certified -- by just looking at the transmission, told me that not only was it replaced with a used, rebuilt unit from a junkyard, but that it had been spray painted to look like one that had come from a dealership. Nothing I would've known, being a regular customer and not an experienced mechanic, but something a mechanic could just tell by looking at it.



After learning I had just basically been screwed over, I calmly went down to the Nerger's to ask for the original parts invoice (which is a copy of the parts order sheet that every auto body shop is required to keep, which details every part they order when they fix your car -- WHICH YOU ARE ENTITLED TO SEE) to see where my transmission came from. And, that's where I learned exactly how I got screwed. Not only was my transmission job a sublet job -- IT WASN'T EVEN COMPLETED THERE; THEY DON'T EVEN COMPLETE THEIR OWN TRANSMISSION JOBS WITH THEIR MECHANICS; THEY SUB THEM OUT TO A TRANSMISSION SHOP IN FORDS, NJ -- but they only paid $2,500 for the transmission and labor and made off with $1,000 profit for just making a phone call. When I confronted them about this, Adnan acted like he didn't know anything at all, and then tried to make everything "better" by introducing me to the owner, Brian Nerger. Brian, who didn't even know when my car was fixed -- he thought it was fixed sometime last year or two years ago (lol, talk about customer service) -- continued to deny my allegations and treat me so unprofessionally and without an ounce of respect.



Prior to calling Nerger's, I called around to several local auto shops, who had comparable prices to repair my transmission, who were only quoting me about $500 more than Nerger's. I ultimately decided to go with Nerger's, in part, due to Adnan's seemingly friendly and trustworthy personality (who is one of the biggest snakes in there, next to the owner), as well as the bit of cost savings. But, the entire reason I wasted time out of my day writing this review was to save anyone the current trouble and situation I am in -- worrying every day if this transmission that is currently in my car will die today, tomorrow or next week. I was completely taken advantage of by the entire staff at this unprofessional establishment, which shouldn't even be in business. And, I can't do anything about it. Go to R&R Auto down the road -- MUCH MORE RELIABLE. Save yourself the future and potential trouble.

Nerger's Auto is the best automotive facility that I have been to in a long time. Brian Nerger is a great person! He truly wants to help people with all of their automotive needs. Good service, friendly atmosphere, a great staff, highly qualified mechanics, and a great Used Car Department managed by Daniel who also speaks Spanish. They have Buy-Here-Pay-Here Financing available and offer warranties on all of their vehicles!



Quality Service, competitive prices, free pick up and delivery to your home or work! What else can you ask for?



I HIGHLY RECOMMEND THEM TO ANYONE!