Billings Hotel & Convention Center

Very poor customer service and attitudes

I made my reservations a month and a half in advance for a smoking king and gauranteed it with a credit card. When I arrived, not only was not in a king but in non smoking as well. I was informed that there were no smoking rooms available. Later I was advised by one of the staff that there were smoking kings available. The hair dryer didn't work, the water temperature was unstable and the sheets were scratchy. The beds were terrible and we couldn't sleep. There was a glitch in the wakeup csll system so we were getting a wakeup call at 11pm both nights. We were part of a convention and our room was the furthest from our convention meeting rooms.

I work in a hotel and I was appalled at the front desk staffs attitude at check in. I was difficult to get towels in the pool room and they did nothing to improve our stay. I will give kudos to the housekeeping staff. They were friendly and very helpful and made our stay as tolerable as they could. The lobby and lounge were attractive. The lunch and dinner were very good so kudos to catering as well.