HouseMaster Home Inspections

Horrible experience with House Masters Home Inspections. Stay away unless you want thousands of dollars in repairs for things they did not inspect!

I moved to Charlotte 5/16 and literally knew no one here. I was highly recommended to a great realtor that honestly did a fantastic job for me. However, she suggested using House Masters for my home inspection because of the many clients she had referred to them. Because my home has stucco and I did a radon test, I ended up spending $1015 on the inspection. I was not able to be at the home during the inspection due to my work schedule. Fast forward to the first weekend after my purchase --> As I was unpacking my wife put our kids in the jacuzzi tub and turned on the jets. We remember seeing some "dirt" come out of the jets. I headed down to the garage and found that the water was leaking like a fire hydrant into my garage from the tub above. We shut everything off and called my realtor. She made some calls to the inspector (John) who came by and checked everything out. He claimed that he did run the jets for 30 mins and didn't see any issues. In the report he stated the jetted bath "rated fair due to age and functions as intended at time of inspection. Ran jetted tub for 30 minutes during inspection with no issues observed". He also rated the Tub as "P", which means Poor/Defective. After the fact I am realizing that they rate a lot of things which could break in the near future as "P" to cover their butts. The inspector basically told me the jets must of dry rotted in the last few weeks between the inspection and sale. I reached out to my realtor and told her that I believed the inspector never checked the jetted tub or else he would have found a ton of water in the garage. She told me she would reach out to the owner "Butch". The owner referred me to a local plumbing company in Charlotte. The plumber looked at the tub and informed me he didn't work on jacuzzi/jetted tubs, but after listening to our story he felt like the inspector never tested the jetted tubs. He even wrote that on the invoice. My realtor reached out to the owner and asked them to step up and cover the repair costs because it obviously was never inspected. The owner said he'd through in a couple hundred $'s, but no more.

Let me warn you. If you are wanting to get a honest inspection, do not use this company. This company screwed me, and now I will need to cover the expense of repairing something that was never inspected by them (Again even their plumber agreed it wasn't inspected). Stay away from House Masters!