Service King

Awful experience. To say the process was slow would be an understatement. The initial estimate was four times the time given (because "additional" damage was found). This is understandable when it's clear that the longer it takes, the greater the profit is for them. Customer service? Nonexistent. The associate seemed bothered by my questions and in at least two separate occasions, she just stopped answering them. Had to wait for two days for someone to travel from Austin to finish the job while my car just sat iddle. Had to pick the car up after business closed because, contrary to what I was told, it wasn't finished on the morning that it was due. My advise? Drive some extra miles and take it somewhere else. I learned my lesson. I hope others can use this as a warning.

RUN from this place. Took our car in for minor hail damage. First visit to pick up found mismatched paint colors. Second visit found poor prep work under new paint. Third found little change and manager Roger defending the poor prep work. Regional mgr got involved, paint got fixed, but ended up with lint and a misaligned decal.