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LB
Lori B.

11/22/2014

Overall

I've always had a 'soft spot' for Jack-in-the-Box because it was my first job at 15 1/2yrs old in the early 80's. Loved working there! Anyways, we stopped at this Jack-in-the-box on our way from Woodlake to Bakersfield for a doctor's appointment. We went in to order instead of our usual trip through the drive thru so we could use the facilities. Our order was very simple - 2 Supreme croissants w/easy mayo & we asked for the bacon to be well-done on 1 of these, then ordered 2 Sausage croissants w/easy mayo. The manager took our order, then she spoke in Spanish to the cooks regarding the bacon request & adding easy mayo to all 4 sandwiches. I always check our orders because I know how easy it is to grab the wrong item especially when you've asked for something special. I'm sure glad I checked this order as soon as we got back in the car. The first thing I noticed was all 4 sandwiches were wrapped so the 'supreme croissant' print was to the outside so I knew I needed to actually look at the sandwiches to see if the wrapper just didn't get turned the right way to show 'sausage croissant' on 2 of them. Nope, they were all 4 supreme croissants - these are the ones that are ham, bacon, egg & cheese. Well, one of them had a 'special' sticker on the wrapper so I guessed that was the one with the bacon well done. When I opened it up the bacon appeared to be done more than the others so we kept that one. I took the 2 supremes that were suppose to be sausage back inside, along with the receipt. The manager asked what was wrong & I told her that we were suppose to get 2 'supreme' & 2 'sausage' croissants but we ended up with 4 'supreme'. Then she asked me what I wanted to do. Umm, I thought it was obvious when I was holding the wrong items & asking for what I ordered was clear. I told her I would like the 2 sausage croissants w/easy mayo like we ordered. She got it taken care of. She was a bit short but I think it was due to the fact they were busy & not very well staffed. I think they may have forgot that it was Veteran's Day & many were traveling from a long weekend. She was running from the cash register, to bagging orders & even taking care of getting things down in the fryer. So, now I've got our corrected sandwiches & go back to the car. Got my hubbies 1st sandwich ready, which was the one we thought had the well done bacon on it. My hubby says 'this thing is really dry'. I checked it to see if they had put the mayo on it. They did, a very small dollop on the bottom piece & somehow they forgot the cheese!!! Not too mention all 4 of them were smashed. For a simple order of 4 croissants they screwed up 3 of them? That doesn't score well in my book!!! Go south a few more miles & there's another one at the Olive Dr. exit on the west side of the freeway, go through the light at Olive Dr. & Knudsen, it's on your right side (north side of Olive Dr.) This is the one I worked at in the early 80's - the food was good then & it's still good now!!

Details

Phone: (661) 392-1224

Address: 17081 Zachary Rd, Bakersfield, CA 93308

Website: https://www.jackinthebox.com

More Info

General Info
Let's face it: you want what you want, when you want it. Jack in the Box serves the whole menu all day long! Everything from burgers to tacos to breakfast in the evening. All cravings are welcome hereLet's face it: you want what you want, when you want it. Jack in the Box serves the whole menu all day long! Everything from burgers to tacos to breakfast in the evening. All cravings are welcome here
Extra Phones

Fax: (661) 392-1227

TollFree: (800) 995-5225

Payment method
visa, amex, discover, master card
Categories
Other Information

Cuisines: Burgers, American, Hot Dogs, Fast Food

Good for Kids: Yes

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