North Austin Taxi Service

What I needed is a reliable Transpoter because I travel at early times to the airport. I found what I'm looking for. I used this company since and they were on time every time.

Beware of this company!! If ypu review other Yelp reviews you will see many unhappy people. I made 3 reservations with this company and our travel plans changed and had to cancel. I spoke to Abdul who manages the drivers and he indicated there would be a $75 cancellation fee. I cancelled 11 days in advance of our reservation so there was plenty of time for others to utilize the 2 vehicles we had reserved. I asked for a copy of the policy that states there would be a $75 cancellation fee and he proceeded to yell at me saying if I want to see a copy of it I will need to fly to Texas (I'm from Minnesota) and physically walk into their office as it's hanging on the wall. I asked if he could email or mail me a copy of that policy and he again yelled at me and said "what...do you want me to take a picture of it and send it to you??" I am beyond appalled at his behavior and how he spoke to me. I asked if I could speak to someone else in charge and he said "why would you want to speak to someone else when you are talking to me?" I asked a few more times to speak to someone else and he refused to transfer or provide an alternate phone number. I would NEVER in a million years recommend this company to anyone. For those of you reserving cabs with this company beware of hidden cancellation fees. Incredibly unprofessional, terrible first impression and are ripping people off.

Horrible customer service and miss leading on price. Called to book service was told it $49 from north Austin of Palmer to airport (took my address and quoted me $49) get dropped off at airport not told what total was asked for card swiped left tip and everything thinking it was $49 what I got quoted over the phone. Driver dropped me off at the wrong terminal. Looked at receipt when I got into the airport where I could finally see because driver would not turn on over head light. Called them back and they took no responsibility blamed it on the dispatch. To top it off the car reeked of cigaret smoke. I could of taken a limo service and had a better experience and car. Do not recommend taking! Worst experience ever!!

Absolutely there is nothing resemble yellow cab ghrrrrrr! I do take taxis 2 or 3 times a week average. Mainly to down town Austin or to the Airport , I have never been down, they take reservations very seriously, the truth is their fare is a bit higher than yellow cab and that's understandable since they have drivers paid based on driving hours and being a smaller company than yellow cab, we may have a different opinion on service provided but to me timing means being on time is extremely important vs few dollars extra for the transportation service. For instance reserving a ride with yellow cab early morning prevent me from going to sleep knowing that I can miss my flight, paying less is not gonna help me. I highly encourage this young company to do better and better everyday, I would never forget the damage that was caused to me due missing my flight because yellow cab never showed up for a reservation made one day ahead, 7 months passed now, glad to learn about those guys!

Mike

They said it was going to take 10 minutes to pick us up, they lied, it took over an hour. Once we got picked up the driver drove recklessly and caused me and the rest of the passengers to get car sick. The driver even admitted yellow cab was better. Do yourself a favor and never take this service.

Hands down THE best company I've ever…
Hands down THE best company I've ever encountered!

I live in North Austin area therefore have to call this company more than often to transport to work, airport, errands and more often as I have moderate health issues, they're the most considerable company I've ever dealt with. I mean multiple times of using their service completely out standing, always they say a driver is on his way and always showing up on time, They always answering my calls to let me know the status of a cab (They have caller ID and screen their calls). I mean I've never missed a flight because I asked for a cab at a specific time like 3:30 am, 4:15 am and of course their phone just ring one time The company is ran by a bunch of professional people with a lot of integrity and sense of running a good business especially with loyal customers.

Oh and by the way... Yellow cab ALWAYS l and say their credit card machine does not work I have had an issue with yellow cab before, yellow cab even had once made me to go the ATM to get cash. They are so rude to you simply because you don't have cash and will straight up ignore your business if you aren't paying cash. The company says that all drivers are supposed to take credit card but when you ask one of them, they make up excuses like &quot

Hands down THE best company I've ever encountered!



I live in North Austin area therefore have to call this company more than often to transport to work, airport, errands and more often as I have moderate health issues, they're the most considerable company I've ever dealt with. I mean multiple times of using their service completely out standing, always they say a driver is on his way and always showing up on time, They always answering my calls to let me know the status of a cab (They have caller ID and screen their calls). I mean I've never missed a flight because I asked for a cab at a specific time like 3:30 am, 4:15 am and of course their phone just ring one time The company is ran by a bunch of professional people with a lot of integrity and sense of running a good business especially with loyal customers.



Oh and by the way... Yellow cab ALWAYS l and say their credit card machine does not work I have had an issue with yellow cab before, yellow cab even had once made me to go the ATM to get cash. They are so rude to you simply because you don't have cash and will straight up ignore your business if you aren't paying cash. The company says that all drivers are supposed to take credit card but when you ask one of them, they make up excuses like "oh not going that direction" or "oh I don't have a credit card machine" yellow cab just making me even seeker,

The best part about it is.... There are too many other options in Austin! It's pretty to use what you makes you comfortable.

We had a nightmare with yellow cab company, never showed up twice we missed our flight 1 time and we were about to miss the second time!!!! Horrible, until we North Austin Taxi got recommended to us by a yellow cab driver actually we used them 3 times so far, hey let me tell ya, amazing customer service and service always on time they even have wake up call when you need to go to the airport, thanks Shannon you are amazing!!!

John was our Taxicab driver from the Georgetown airport to the Port of Marina lake travis . John was there waiting on use both coming and going. I would definitely recommend this taxi service to anyone traveling with a small group.John was a very nice person and a very cautious driver. North Austin Taxi Service car was very nice and it was clean. Overall the service we received form John as our driver was excellent......Richard....Memphis Tennessee