Mom's Best Friend Nannies & Sitters

DO NOT USE THIS AGENCY! I wish I could select no stars. We were new to Austin and wanted housecleaning and laundry help. We paid Mom's Best Friend to find us a housekeeper. Initially, they only offered one candidate. They said there were not other candidates in the area, so we hired her. The fee was around $5,500!!! This woman hated housecleaning and had no idea what she was doing. She ruined tons of clothes, sheets and towels. She broke our dishwasher. She broke our vacuum cleaner. It was a nightmare. I asked Mom's Best Friend to replace her. This time, it took months before they again offered only one candidate. I was smarter this round, and called the references myself (even though this is what I had paid Mom's Best Friend to do). The references did not check out, so they offered one more candidate. We hired her because it had been months and we were under the impression there was no one else available. She was a good cleaner, but after working for us for almost 6 months, she texted us when we were on vacation that she would not be coming back. She was taking care of our pets for extra money while we were away, and we had no back up plan to feed them! So, for $5,500 and over the course of one year, we got three candidates--two had no experience and the other one walked out when we needed her with no notice.

You can go on care.com or Nextdoor to get great housekeeping help. In one day, on care.com, we were able to get dozens of candidates. They will even run background checks for you-all for a few hundred dollars-not thousands! We had multiple choices who had great references, and after interviewing them, we had several we wanted to hire! So, do not waste your money with this agency. You will definitely be very sorry. You will be out thousands of dollars and have someone who is unreliable come in to your house and cause great damage to your home.