More Info

Email
Extra Phones

Fax: (626) 445-6662

Payment method
visa, amex, all major credit cards, mastercard, discover
Category

Reviews

Hi there!
Rate this business!
What do you rate this business?First-classBetter than mostAbout what I expectedNot the worst...Disappointing
Click to Rate
bloomberg

03/29/2011

Overall
Replace the GOOD and Leave the BAD

BMW owners, stay away from this shop !



I took my BMW x5 in to replace the front RIGHT CV boot (dealer recommended), they replace the front LEFT instead. I didn't know it until I picked up my car. Peter, the manager, told me "it turns out it was the front LEFT"



3,500 miles later, I notice there were grease around the front Right wheel, I blamed the auto wash guy and ignored it.



5,100 miles later, there was clunking sound while making right turn. I took my car in again I brought the car in and found Right CV boots was destroyed and grease was all over the surrounding

area. John, the owner said DEALER MADE mistake and I NEVER MADE mistake so, I’ve to pay for the 2nd repair.



I compared both repair invoices at European Motor Works:

No parts cleaner on the 1st repair but only on the 2nd repair. This tells me that 1st repair: LEFT was fine and no grease to clean.



In case you yelp, I found this place from Yelp based on their 4-1/2 stars reviews. Yelp removed my and a couple more 1 star reviews and only leave good reviews which were 2-3 yrs.old. Friend in business told me YELP offered 3 types of membership to business which can REMOVE bad reviews.

Details

Phone: (626) 445-6600

Address: 86 W Live Oak Ave, Arcadia, CA 91007

Website: http://www.emw1.com

People Also Viewed