Anchorage Neurosurgical Associates Inc
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Anchorage Neurosurgical Associates Inc has not yet specified accepted insurance plans.
Primary: Physician Assistant (PA)
Sub-Specialty: General,Surgical
Additional Specialties: Physician Assistant (PA)
Phone: (907) 258-6247
Fax: (907) 561-3967
Hickel, Candace D
Bernard, Estrada, MD
Candace D Hickel, PA-C
Estrada J Bernard Jr MD
Specialties: Physician Assistant (PA)
This was absolutely the most mismanaged office I have ever been to. The surgeon, Dr. Tolbert was 3 1/2 late for my surgery to start. My family waited without ONE WORD WHY he was so late. The day before he said 0900, then showed up at 1420! Never saw him again until 6 weeks after major surgery. On call Dr. Bernard saw me for <10 min. and I was discharged the next day WITHOUT seeing any Dr. I was sent home with wrong discharge instructions.
The office manager, Donna, called me "a liar" on the phone!! She told me they were "short staffed" and she was too "busy" to deal with my questions. Rude & arrogant reflect the staff mantra---taking their lead from the Dr.s.
DO NOT use this group!!! I am filing complaints.
You are so right. This office staff is rude and inefficient. The surgeons don't care about listening to the patient. They think they know so why spend any time with the patient. Doesn't answer questions.
Find another group or go outside for ANY neurosurery.
03/16/2012
No problems with the doctors at this clinic, but we only saw Dr. Tolbert twice...so who knows? He seems like a pretty nice fellow. It is the behavior of his "medical assistant" Cory and the front office staff that caused me to fire him and seek another neurosurgeon. My husband was told he needed to have some nerve block injections at the pain clinic and the front office would send the referral the next day. It took them over a week to contact the pain center and they lied about that. With spinal fractures and compressions, the pain is not minimal, but the policy that "we don't prescribe pain meds until after surgery" was followed by the suggestion that we ask our primary doc for a prescription. That doc is not treating this condition, so why should he try to decide what meds are needed? When Dr. Tolbert became the treating physician it became HIS responsibility to oversee the care and comfort of my husband. Also...when the new neurosurgeon requested my husband's records from these horrible women, they refused the request because they claimed that they did not have a POA on file. Another lie. That paperwork was part of the initial new patient package. Our primary physician now feels terrible about referring this clinic because he had heard from others how rude and inept the staff is at Anchorage Neurosurgical. I don't want to be pampered, but I expect respect and truthfulness. My advice for anyone checking this clinic out is to run the other way. There are other neurosurgical offices in Anchorage that have highly skilled physicians AND caring, friendly personnel. No one needs to settle for this kind of treatment from ANYONE, least of all a medical doctor.
Phone: (907) 258-6999
Address: 3220 Providence Dr Ste E3-020, Anchorage, AK 99508
Website: http://www.akneurosurgery.com
2741 Debarr Rd Ste 413, Anchorage, AK 99508
901 E Dimond Blvd Ste G, Anchorage, AK 99515
3841 Piper St Ste T4-054, Anchorage, AK 99508
3340 Providence Dr Ste 461, Anchorage, AK 99508
4001 Lake Otis Pkwy Ste 100, Anchorage, AK 99508
3841 Piper St Ste T4-054, Anchorage, AK 99508
4100 Lake Otis Pkwy Ste 322, Anchorage, AK 99508
2801 Debarr Rd, Anchorage, AK 99508
3260 Providence Dr, Anchorage, AK 99508
3260 Providence Dr Ste 528, Anchorage, AK 99508