Milan Eye Center

I just couldn't recommend Milan with good conscience. What seems to work - clean office, reasonable scheduling, wait time within 20 minutes or so of appointment time, Dr. seemed competent.

But all is called into question with the following. I was referred by internist for complete exam including refraction for new prescription. A tech teaching a tech later followed by an intern completes virtually all tests. Dr. follows up at the end and looks over results and does some checking of his own.

Starts to fall apart...leave with prescription to get new glasses. Fill it elsewhere (they don't sell frames - no big deal, not their thing). Pick up glasses with new prescription and it is clearly VERY wrong.

Continues falling apart...get new exam at regular optician; prescription from Milan is WAY OFF (not just a little). Have to refill prescription and optician does Milan a huge favor (no charge for new exam and no charge for redoing four pairs of glasses). One heck of a professional courtesy by Brigg's.

Here's where it comes unhinged...I call Milan to let them know, struggle with the system to get a hold of anyone (best luck is to hit the new patient button) and share the story with the woman on the phone (after asking her if she was the one that I should talk to regarding how events unfolded - she says that she is the one to tell). I tell the story. And now these are direct quotes...she says, "oh, someone should have told you that vision prescriptions and refraction aren't our specialty, we aren't as thorough with those." I said, "you've got to be kidding; is that really your marketing message?". She says again, "someone should have told you." I let her know that Milan both sent me out the door with a vision prescription and charged me for the effort - not to mention that they clearly had an investment in the machinery so must consider themselves somewhat adept. Never once an apology. We signed off with me asking that she pass the experience along. Who knows if she did or didn't. Just awful.

Needless to say, if you're not "thorough" in one area of an exam that it pretty much calls it all into question. Or just say up front, as your phone operator suggests, that you're pretty good in this area but not very good in others.

I strongly recommend that anyone considering Milan consider alternatives. Or go ahead and I hope that you only experience the pretty good at what they do stuff.