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Adrianne D.

05/17/2017

Overall
Expertise
Professionalism
Promptness

I needed a shipping company to relocate my son from Long Island to France without a lot of notice. I e-mailed Prisma Cargo to inquire about their services and how much notice they needed. Ken Chen called me very quickly and explained their services, costs, and time frame. I had used moving companies before and their costs were very reasonable so I contracted with them to move my son. The contracts were e-mailed to me and the costs were clearly stated.
Before the day of the move I was contacted to see if the move date was still the same and to recheck contact numbers. The day of the move, I received a call telling me when the movers would arrive and they were right on time. The three men were very friendly, professional, and neat. While the contracts were being filled out and explained again by the foreman the other two men went right to work. They were very efficient and treated my son's furniture as if it was their own. In no time at all they were packed up.
On the way it started to rain. When he arrived to France the men unloaded the truck and worked to keep the furniture and boxes intact ed. Before he knew it they were done!
We have never had such a stress-free experience while moving. I would definitely use them again if I need to move and would definitely recommend them if you need shipping.

VR
Vito R.

05/11/2017

Overall
Expertise
Professionalism
Promptness

My friend and I moved to Paris together and Prisma Cargo Solution were so great!
They came to pick up my friends things in the morning and right after, on the same day, they came to pick up my things. They were on time and on schedule, they did such a quick job, clean and were very careful with all my furniture and fragile things.
they delivered all our stuff to Paris in a month !!
They made us feel during the whole process that we can count on them, were always there to answer our questions, gave us a breakdown and provided us a great price and made our move so simple and easy and with no worries!!
No hiding charges, or 3rd company, you speak to the actual company and managers.
I am so happy with their service and highly recommend them

RM
Ruben M.
Edited: 09/21/2016
Overall

After reading the reviews on Prisma I guess I should be counted among the fortunate ones.
They do sound professional on the phone. They are somewhat responsive.
Packing my stuff in Cleveland was fairly good. Hard-working people came to do the job, treated the stuff with reasonable care.
Then, when the stuff arrive in Israel, they were basically useless. I was asked to pay over $1,500 above and beyond what we agreed.
I spoke with Alex, Brad and Juan. They all sounded reassuring. Alex would be the guy that would help me claim a refund (I'd say return) of my money.
I guess they laugh when I call and leave a message the way con financial brokers do when they receive calls from investors asking for their money.
Absolute silence.

I've heard horror stories about other companies, but at the end of the day, the least problematic seems to be KEF. I regret I didn't use them.

Go with your guts, at the end of the day you're in their hands because they have your stuff, and they know it. But avoid Prisma like the plague.

NS
Noah S.

09/21/2016

Overall
Expertise
Professionalism
Promptness

Goods never showed up. Dealing with Pam was a nightmare. stay far far away from Prisma Cargo Solutions unless you are looking for extra charges and horrible service

EK
Eva K.

03/04/2016

Overall

This company is a big disappointment. They offered the worse service ever. From over charge to no respond on emails. I highly recommend to stay away from this company. Its a surprise that the business still exist.

MK
Morgan K.

01/27/2016

Overall

I needed to ship my furniture over to my dad in Morocco and trip over there after to then come back to NY for work until the summer, I needed a trusted moving company, so after doing lots of research, why wouldn’t I choose a local company like Prisma Cargo Solutions, they have very nice reputation and their staff is very informative with all steps of moving within the process of booking and everything involved, they took care of my furniture from here to Morocco and the Local mover in Morocco also had very nice service, my dad did not complain since we were both unloading everything over there and nothing at all was damaged, most of the old furniture I had was still in the condition for a little bit more of use. My dad was happy=, I was happy and overall Prisma quoted me a good price, discounts were offered for paying in cash and also I did not have to pay the other movers a dime.



Thanks Prisma for helping me to make my dad happier.

JD
Juan D.

01/27/2016

Overall

I was extremely nervous about hiring a moving company to pack and relocate my stuff from New York to Puerto Rico. I researched a number of companies and most of them had terrible reviews. This company was outstanding from start to finish. They packed and moved all of our stuff from a 2500 square foot,2 story house with a detached garage in 1 day. The crew was extremely professional and courteous, and they went above and beyond to assure we had a good moving experience.



The best part was Prisma's price was extremely reasonable. I had gotten 4 quotes for a move and shipment and Prisma was the least expensive, and had the best reviews versus there competition. Call David, and believe what he tells you, outstanding company.

SR
Sydney R.

01/25/2016

Overall

I moved to Panama from New York using a mover that went beyond my expectations.



First off, they were very easy to make a reservation with. David was casual and easy which worried me so I emailed and confirmed with him twice before the move. I didn't need to be worried. I was scheduled for Decemebr 21st to start the packing. When they arrvied they put everything in the truck, the boss and the helpers did a great job. After the job was done the company emailed me to advise me of the delivery time in Panama city 3 weeks later. On January the 4th I received confirmation my belongings were to arrive to Panama City as agreed and I will wait for the delivery to take place on January the 10th. Disregard the fact all international moves are hard to handle, I mean they become a monster if you dont have someone like Prisma to take care of that for you.



I had zero issues with them - their price was very attractive and I will definitely use them again and I highly recommend!

LG
Luis G.

01/12/2016

Overall

Best money I've ever spent. Booked Prisma Cargo Solution Company based on online reviews. Excellent customer service. From date confirmation over the phone with David to the actual shipping day. The relocation experience was stress-free.

The movers (3 guys) were professional, efficient, and courteous. They were fast with minimal supervision, and have great customer interaction. Giving timely updates while loading and packing our things. All of our things were handled with care and arrived in perfect condition.

David also did a follow-up over the phone to make sure everything went through successfully. Overall, they have exceeded my expectations and I'm a satisfied customer.

Highly recommended.

CD
Christophe D.

12/07/2015

Overall

Our stuff just arrived in France this Wednesday Dec 2nd. They left our flat in NYC at the end of July... More than 4 months instead of a contract ETA of 5-7 weeks!!! Of course, never answering emails, no apology, and no financial compensation (we had to buy new stuff). Please avoid.

Details

Phone: (877) 386-0199

Address: 555 8th Ave, New York, NY 10018

Website: http://www.prismacargosolutions.com

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